Connexion

Internet browser 

 

Not all available Internet browsers enable you to link up to the RSW private spaces. To link up to the RSW, secure identification is performed through reading an electronic ID card (eID) and entering a PIN code, a method not available in every browser or which might require the installation of special software (an add-on module).

 

On requesting access to a private space, you receive a message dependent on the detected browser, informing you of its compatibility and the possible necessity to install an add-on module. Here are the detailed instructions for each Internet browser.

 

Internet Explorer

 

Internet Explorer allows the use of secure access via SSL. If you nevertheless receive an error message on access:

- check that your Java runtime environment is authorised to run (if your security parameters are set very high, you will receive a message requesting run authorisation, either at the top or the bottom of the window).

- empty the browser's SSL cache (this may have been used previously to store data which is not valid for accessing the RSW) by going to "Tools" (or the wheel) > Internet Options > Content > Clear SSL state Close all Internet Explorer windows and then re-try accessing the private space.

 

Firefox

 

When using Firefox an add-on is necessary to use the eID. To install it, go to Extras > Add-ons > Extensions.

There are two options available: either the eID Belgium module developed by the FEDICT is already identified but still needs to be activated, or it is not in the list, in which case you will need to search for it and add it. Once installed, restart Firefox before trying to access your private space.
 
Doctors, please note: if Firefox is to be used to access your private space and its different functions, the patient registration application will not work with this browser.

 

Chrome

 

The Chrome browser can also be used provided that a change is made to the start parameters. 
 
You will need to change the shortcut used for starting Chrome. Right-click the shortcut icon on the office and select "Properties". Here you will see a target address needing to be modified by adding " --use-system-ssl", making it into: xxxxx\Google\Chrome\Application\chrome.exe --use-system-ssl. Please note, you must leave a blank in front of the two dashes.

 



Doctors, please note: if Chrome is to be used to access your private space and its different functions, the patient registration application will not work with this browser.

  

Safari et Opera

 

As the current versions of these two browsers do not support the eID, we cannot allow them to access the private spaces.
 
Should you need any additional support on the use of your eID with the various browsers, please check the FAQ page of eID Belgium (FEDICT).